Your Privacy Matters
We're committed to protecting your privacy and being transparent about how we collect, use, and protect your data.
Privacy at a Glance
Here's how we protect your data and respect your privacy
Data Security
Your data is encrypted in transit and at rest using industry-standard security measures.
Transparency
We clearly explain what data we collect, why we collect it, and how we use it.
Your Control
You have full control over your data and can update, export, or delete it at any time.
1. Information We Collect
Information You Provide
- • Account Information: Name, email address, password, and profile details
- • Business Information: Photography business details, client information, and project data
- • Payment Information: Billing address and payment method details (processed securely by Stripe)
- • Communications: Messages you send us through support channels
Information We Collect Automatically
- • Usage Data: How you interact with our platform and features you use
- • Device Information: IP address, browser type, operating system, and device identifiers
- • Analytics Data: Page views, session duration, and user interactions
- • Cookies: Small files stored on your device to improve your experience
2. How We Use Your Information
- • Provide Services: Deliver FotoMate's photography business management features
- • Account Management: Create and maintain your account, process payments
- • Customer Support: Respond to your questions and provide technical assistance
- • Improve Platform: Analyze usage patterns to enhance features and user experience
- • Communications: Send important updates, security alerts, and marketing messages (with your consent)
- • Legal Compliance: Meet regulatory requirements and protect against fraud
3. Information Sharing
We do not sell, rent, or trade your personal information. We only share information in these limited circumstances:
- • Service Providers: Trusted partners who help us operate our platform (hosting, payment processing, analytics)
- • Legal Requirements: When required by law, court order, or to protect our rights
- • Business Transfers: In the event of a merger, acquisition, or sale of assets
- • With Your Consent: When you explicitly authorize us to share specific information
4. Data Security
We implement industry-standard security measures to protect your data:
- • Encryption: All data is encrypted in transit (TLS) and at rest (AES-256)
- • Access Controls: Strict authentication and authorization for all system access
- • Regular Audits: Ongoing security assessments and vulnerability testing
- • Secure Infrastructure: Hosted on secure, compliant cloud infrastructure
- • Data Backups: Regular backups with secure storage and recovery procedures
5. Your Rights and Choices
You have the following rights regarding your personal data:
- • Access: Request a copy of the personal data we hold about you
- • Update: Correct or update your personal information at any time
- • Delete: Request deletion of your personal data (subject to legal requirements)
- • Export: Download your data in a portable format
- • Opt-out: Unsubscribe from marketing communications
- • Restrict: Limit how we process your data in certain circumstances
To exercise these rights, contact us at privacy@fotomate.com.
6. Cookies and Tracking
We use cookies and similar technologies to improve your experience:
- • Essential Cookies: Required for basic platform functionality
- • Analytics Cookies: Help us understand how you use our platform
- • Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. See our Cookie Policy for more details.
7. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy:
- • Account Data: Retained while your account is active
- • Business Data: Retained according to your subscription and legal requirements
- • Analytics Data: Aggregated and anonymized data may be retained for longer periods
- • Support Records: Retained for 3 years for quality and training purposes
8. Children's Privacy
FotoMate is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your data is primarily stored and processed in the United States. If you're accessing FotoMate from outside the US, your data may be transferred to, stored, and processed in the US or other countries where our service providers operate. We ensure appropriate safeguards are in place for any international transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of any material changes by email or through our platform. Your continued use of FotoMate after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: